Welcome to Meadowcroft Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Our Appointment System is changing!
When we designed our old appointment system we were using a call centre, and it worked well for a time. Since then, the number of patients who we care for has grown exponentially and we no longer have a call centre working with us. We’ve made minor changes to make it work but with recent feedback we realise it is time to evolve.
Don’t worry, you can still call in if you want to, our reception team aren’t going anywhere! We’ve worked long and hard to create a system that should make it easier to get the appointment that you want, when you want, with who you want. We’re also aiming to improve our system so that you can see the same doctor on different visits in regards to the same issues – something that we call “continuity of care”.
The only instance that we won’t try to set you up with your doctor is when you have an urgent issue to try and get your problem resolved quickly. For this reason our service has been divided in half – an “Acute” team and a “Routine” team. If you contact the surgery with an urgent issue (either via the AskNHS app for over-18s or calling in) your problem will be addressed by the acute team. If, however, your problem can wait for your usual doctor our patient services team will do their best to arrange an appropriate appointment with our routine team, or possibly resolve your problem in another way. You will be able to book both telephone and face to face appointments in advance.
To help us, we ask that all patients consider how urgent their problem is before contacting us and we will ask our staff to take information about the problem you are calling about. This will help us to manage your care more effectively.
Do you know what the AskNHS App is? It’s a free app that’s available in both the App Store and Play Stores for patients who are aged 18+. It links in with our systems, and will ask you a series of questions about your problem, much like our Patient Services Team. For urgent issues, you will be able to book an appointment with us directly from the app, or it will make recommendations or ask that you book a routine appointment with us, or to see your local pharmacist or other healthcare professional. It could even recommend you to dial 999 depending on your problem. When you’ve booked an appointment in using the app, our clinicians will be able to see your inputs, enabling a more efficient and effective service on our part.
In order to allow out acute team to treat all patients that they need to, there is a limit on the number of calls that they can deal with. Once this number is exceeded, our staff will ask questions similar to those on the AskNHS App to try and address your healthcare needs on the day where possible.
The Ask NHS Mobile App Is Now Available to Patients of Meadowcroft Surgery
Nurse Olivia is a virtual nurse who is here to discuss your health concerns, as any clinician would in a person-to-person interaction. Giving you trusted healthcare advice, on demand 24/7, 365 days a year. With the free Ask NHS mobile app you can:
- Check your symptoms anytime, anywhere
- Access NHS 111
- Access an appointment at the surgery
- Get trusted self-care advice by the NHS health
- Find NHS services local to you
To download the free mobile app search for ‘Ask NHS’ in your mobile's Apple or Google Play app store. Alternatively, you can visit http://onelink.to/asknhs for more information.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
New Patient Access
Patient access has now changed / upgraded their website and app. Please Note there have been a couple of issue with the new website and this is national wide.
If you are having any issue using patient access please click here or call the surgery.
(Site updated 07/08/2019)