Appointments

Configure Appointment Details

Online Appointments

The best way to make appointments is online. Having online access will allow you to book pre-bookable appointments with any of our clinicians, it will also allow you to request repeat prescriptions, view key parts of your medical notes and see your immunisation history.

This can be done via:

 

The NHS App - See here for more information

This is the easiest way as you can submit your ID to the NHS directly. You can also check symptoms and register your organ donor preferences as well as the features explained above.

 

Patient Access

This is an alternative way to get online; however, it is slightly more limited than the NHS App.

Telephone System

Following feedback from our patients, staff and clincians, we will be trialling a new way to book appointments. Some of the problems highlighted included:

  • Not seeing the same doctor
  • Wasted appointments
  • Doctors running very long surgeries

 

What changes have we made? 

For patient's requesting a same day appointment, a clinician will speak to them in the first instance in a telephone consultation. 

Pre-bookable appointments will be available.

Benefits of this change include: 

  • Making it easier for patient's to see the doctor of their choice
  • To see patients quickly and with less inconvenience

Types of Appointments

We offer a variety of appointment tyes to accomodate patient and clinical need. These include:

  • Phone appointments
  • Face to face appointments
  • Video appointments
  • Home visits - this is under the discretion of the visiting clinician dependent on the need of the patient and is not a routine service

You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Pre-Bookable Appointments

Both patients and doctors like to keep continuity of care, especially for on-going or complex problems. If you cannot book an appointment with your chosen doctor on the day, please note that you can book an appointment up to four or five weeks ahead; these pre-bookable appointments are usually at the start of morning surgeries or at the end of evening surgeries.

We allocate 10 minutes for an appointment slot with a doctor so as to maximise the number of appointments we offer each surgery. If the doctor is unable to cover all aspects of your consultation within 10 minutes you will be asked to book a further appointment.

 

Practice Nurse and Healthcare Assistant Appointments

Practice Nurse Appointments can be 10, 20 or in some cases 30 minutes long (see more under Care and Support Planning and Long Term Conditions). Our nurses and healthcare assistants cover anything from immunisations (adult and children) and routine injection of certain medication, dressings, long-term condition care, contraception and travel clinics.

Care And Support Planning

Care and Support Planning is a method of reviewing patients with long term health conditions. These include:

  • Diabetes
  • High blood pressure (hypertension)
  • Heart disease or any other heart conditions for which you are on long term medication
  • Asthma/COPD

These appointments could involve a 30 minute appointment with a nurse to take some assessments and blood samples. This is then followed up by a review (which could be 10, 20 or 30 minutes) with a clinician. The review could be face to face, or if the results of the assessments and blood samples are very good, it could be a phone or video consultation.

The aim of Care and Support Planning is to allow you time with the clinician to cover any other factors that affect your condition. This will range from the condition itself to diet and exercise limitations and how it affects your mental health and daily living. You should feel free to mention anything you wish to at either of these appointments and our clinicians will do their best to support you to lead a healther and longer life.

Cancel An Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Late For Your Appointment?

Please attend your appointment on time. If you are late you may not be seen. If you are not seen you will have to rearrang your appointment - except in the event of an medical emergency that requires immediate attention.

Contact Details

It is extremely helpful to update us with your contact details everytime they change. This would include:

  • Landline and mobile phone numbers
  • Address
  • Email address

Having uptodate contact details means that we are able to contact you efficiently. It also means:

  • Increased chance of being contacted for routine screening
  • Increased chance of being reminded of your appointment (via text messaging)
  • Increased chance of receiving up to date changes and health information (in certain circumstances)
  • Reduced chance of missing telephone appointments

Interpreter

There are different types of interpreter used for consultations.

  • Family member or friend - please note that the clinician may suggest an independent interpreter if it is deemed necessary
  • Pre-booked phone or face to face interpreter

If you require an interpreter to attend with you for your appointment, please notify the Patient Services Team and we will arrange this for you.

Chaperone Policy

The surgery has a strict chaperone policy and you are legally entitled to request a chaperone to your appointment. This could be another member of our team or a family member or friend. Equally, our clinicians are also entitled to ask a colleague to chaperone. You will usually be asked if yuo would like someone in with you for your appointment or for certain intimate examinations. You can also request one yourself by speaking to the clinician who you are seeing or at the reception desk.

Extended Practice Opening Hours

Some of our doctors run late evening surgeries on a Monday from 18:30 (excluding Bank Holidays and dependent on doctor availability) and 3 to 4 early morning surgeries per week from 07:00 running from Monday to Friday (excluding Bank Holidays).

These appointments will be booked in advance.

We also offer some nursing appointments and blood tests (morning only) during extended hours.

During these extended surgery hours the surgery will be closed, and therefore only accessible to those with pre-booked appointments.

Please ask at reception for further information or to book an appointment.

For information about other local extended hours services click on the image opposite.

Training Practice

Meadowcroft Surgery is very proud to be a training practice. This means that we take doctors who have been working in hospitals and train them to be GPs. The job title of the training doctor is "GP Registrar" and this training period is important in developing doctors into GPs, which is a critical cog in the National Health Service.

Dr Jacqueline Harris, Dr Laura O’Malley, Dr Suzanne Clayton and Dr Anna Milward are currently our GP trainers, but all of the practice team is involved in the training to some extent.

We sometimes have medical/nursing students in the practice; they are gaining experience in a variety of general practice roles.

On occasion, there might be a doctor or student sitting in on your consultation; this is an important part of training. You will always be warned about this before you go in. If you would rather not have someone else sitting in then you have the choice to ask the learner to sit outside for the consultation, or to re-book.

Prospective GP Registrars can find more information from Aylesbury Vocational Training Scheme at: www.bucksvts.co.uk.

What is a GP Registrar?

A registrar is a fully qualified medical doctor who is undergoing training to become a General Practitioner. Doctors must train for at least 5 years (after universtiy) to become a General Practitioner.

Usually Registrars are in their final year of training. They are assigned to a ‘trainer’ who is a regular General Practitioner at the surgery.

 

Video Consultations

Part of the process of becoming a GP is to record consultations; these are assessed by qualified examiners. Video consultations are also used by fully registered GPs to improve their clinical and patient skills.

Occasionally you will be warned that your consultation will be recorded on video. There is a consent form to fill out; a consultation cannot be filmed without the patient's consent. Please note that any filmed material is confidential. It will be shown to the minimum number of people possible; some video consultations are never reviewed.

Video consultations are a powerful way of learning for Registrars, students, and also for well-established GPs. It enables doctors to hone their consultation techniques and become aware of improvements needed or skills they were not aware they had.

GP Appraisal

Every GP is engaged in the Appraisal process, which ensures that GPs continue to learn and develop. The process involves looking back at the past year to identify strengths and areas to develop for the next year. GPs meet to discuss this with an Appraiser annually.

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