Supporting You During COVID-19
This is an immensely challenging time for us all but we are keen to provide safe and appropriate care for you. We will continue to keep this page updated with any information we think may help. We want to assure you that whilst a number of routine appointments have been suspended we are open to provide clinical support for all medical needs you have except the testing for COVID-19.
For more tips and updates - please also see our Facebook page.
Caring for you safely
We are not allowing patients to directly book face to face appointments at the moment to help stop the spread of the virus. But we can discuss your case over the phone offering advice and guidance. In some cases we may be able to use video consultations.
Please use the AskNHS App to book a call back if you are 16 or over or call the surgery to arrange a telephone consultation. If clinically appropriate, we will invite you to attend the surgery for an appointment at a designated time. If you are asked to attend please ring the bell at the surgery when you arrive or call us to tell us you have arrived and then wait in your car until called by the clinician.
Please contact us if your child is poorly with ANY symptoms that cause you concern. It is important you continue to use your GP practice - especially if your child is feeling unwell or has a condition like asthma or diabetes. The staff at Meadowcroft Surgery are still here for you, even though we are having to do things a little differently. Please do not be afraid to call us if you are concerned about your child's health.
Managing an ongoing condition
If you have a long-term condition, please call us if you have any concerns or are due your review. We are trying to continue our review systems in a safe way during this pandemic.
Guidance During COVID-19
Guidance during the COVID pandemic has recently changed.
STAYING ALERT AND SAFE (Social Distancing) - For EVERYONE
You can find more information here.
This is important for everyone, but even more so for anyone over 70 and any adult under 70 who receives a free yearly NHS flu jab for medical reasons.
This handy BBC news page will help explain the new changes - https://www.bbc.co.uk/news/uk-51506729
The guidance for very high risk patients has also recently changed (see below)
HIGHER RISK PATIENTS - For CERTAIN patients
You will have seen that on 31 May 2020, the Government has updated its guidance for people who are clinically extremely vulnerable to COVID-19 and have been advised to shield. The update from Government comes into effect from 1 June 2020. In summary the changes are:
- The advice for people identified as clinically extremely vulnerable is that they should continue to shield until at least the 30 June but from 1 June, they can spend a short period of time outdoors each day with members of their household, still maintaining 2 metre distance from others.
- If the shielded person lives alone, the Government is advising they can meet one other person from a different household, maintaining strict social distancing. The advice is that this be the same person each time.
- Important aspects of Government’s policy and guidance remain the same. Apart from going outside once per day, a shielded person should continue to avoid all non-essential face to face contact. This means they should still not go shopping or to pharmacies.
- The support for shielded people remains in place and unchanged – You can ask for help from volunteers here.
The Government has also confirmed that it will be reviewing shielding guidance alongside wider changes to social distancing, including plans to write to those on the shielding patients list with information about next steps on shielding after the next review on 15 June 2020.
Please do note that as a practice we are unable to:
- Put in “special requests” for shielding for patients who do not meet the medical criteria.
- Write individual letters for patients.
- Provide “sick notes” for patients who are isolating. Isolation notes can be requested via NHS 111 here.
- Provide letters to employers regarding home working advice. Employers should follow Government advice or consult their occupational health department.
- Prescribe more than one month of medication at a time
Buckinghamshire County Council have set up a website to give information about additional support to help those most needy or unable to get the support they need. The link to these pages is at: https://www.buckinghamshire.gov.uk/coronavirus/
The Government also offers practical advice to patients who are affected in some way by COVID-19. Including payment of bills, access to support etc. at https://www.gov.uk/find-coronavirus-support
NHS Volunteer Scheme
How to request help: https://www.gov.uk/find-coronavirus-support
Registering A Death
The process for registering a death has changed due to COVID-19. It should, where possible, be completed online.
Please see a message from the Registrar:
From Tuesday 31st March 2020 death registrations can only be made by families completing an on-line form on the Buckinghamshire Council website. This will be checked against the Medical Certificate of Cause of Death (MCCD) before registering. For families without access to on-line facilities, please contact 01296 395 000 for an advisor to complete the form with you over the phone.
If you are being abused and need immediate help call 999. If you are calling from a mobile and cannot talk - please stay silent and press 55 to alert the service that you cannot talk.
Here are some other links that maybe helpful:
Please see an update about Wycombe Women’s Aid services
Are You A Carer?
It is sensible you make an emergency plan to give details of the care you and others are providing in case you are taken unwell yourself. Here is a link to an Emergency Plan you can complete. Please forward any queries to Carers Bucks.
Please also let us know you are a carer by phoning reception and asking for our Carers Champion so that we can help you in the best way we can.
COVID And Mental Health
Bucks 24/7 Mental Health Helpline
Residents of all ages can call for advice about how to manage symptoms, to find out when and where to get help and to access support from mental health professionals. During office hours - people who already use Mental Health Services should contact services directly using the phone numbers in their care plan.
Adult helpline: 01865 904997
Children and Young People: 01865 904998.
CAMHS 24/7 Helpline now live
CAMHS have opened a 24/7 helpline to support the NHS 111 line. Calls will be diverted to this helpline where there are mental health concerns for children/ young people.
The Single Point of Access (SPA) for CAMHS is also open from Monday to Sunday 8am to 8pm on 01865 901951.
Alternatively families can call direct to: 01865 904998. Please note this number is temporary to help cope with the current COVID-19 crisis.
MIND.org has also developed some rescources that can help during this time. Please see their website here