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Welcome to Meadowcroft Surgery

Coronavirus: latest information and advice

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on


NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.


Use this service if:

  • you think you might have coronavirus;
  • in the last 14 days you've been to a country or area with a high risk of coronavirus;
  • you've been in close contact with someone with coronavirus.


Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.


Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.


Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.


Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Aim.  As a Practice we are committed to providing timely primary care that addresses any immediate need and where possible book an appointment  with your usual Doctor or the one who has been dealing with a particular problem to provide continuity of care.  We are also committed to:


  • Promoting preventative medical care and seek to engage with you to help manage Long Term Conditions in an effective way. 
  • Helping you access our Surgery by adopting a number online applications to request services and even book appointments - please download these apps to help us help you

Our approach.  The Patient Service Team are trained to ask you questions to about your condition in order to identify the most appropriate clinician and appointment for you – which might not be with a doctor.   We are committed to trying to provide a continuity of care with the clinician that has seen you for a particular problem as evidence shows this produced better outcomes.  However where your need is urgent or cannot wait for an appointment with that clinician we will identify the most appropriate person to meet that need. 


Our Team.  We are proud that we have a skilled team of clinicians including 10 Doctors,  a Doctor Associate, a Pharmacist, a Paramedic, 5 Nurses (including a community nurse), a Midwife and 2 Heathcare Assistants, all trained to provide a varied and focused service to meet the variety of medical needs at the Primary level.   This team are able supported by an Administrative and Patient Services Team.


We are going Digital - to help you.   To reduce the need to phone or come into the Surgery we now offer online applications to provide access to the following services:


o   make urgent and nursing appointments, 

o   see your results and your notes,  

o   order repeat prescriptions,

o   doctors letters and sick notes  

o   even have an online consultation


We receive up to 450 calls a day (with 150 calls coming in the first hour of opening) for appointments and requests and are conscious that at times you need to wait on the phone. 


Early and Late Access.  Recognising that it is difficult for some to get to the Surgery during the daytime  we are also offering early access on a Mon - Thur with Doctor and Nursing appointments from 7am, late access on Tue up until 8pm for nursing appointments and some online consultations.  Please take the opportunity to download the apps in order to make use of these services - for more information see the Online Services page.


Data Protection.  We take the protection of individuals data very seriously.  In order to ensure we protect your data we must have agreed written consent if you are content for us to share data or for someone to collect a prescription on your behalf.  Please note that we need consent for a parent to collect prescriptions on behalf of any child over the age of 16 or access to their notes/ discuss any consultation outcomes if they are not present.  This is not us being difficult but for us to ensure we comply with the strict data protection regulations.


Identification.  We must verify who you are when you collect prescriptions, notes, letters or register with the practice.  We will ask for a photo identification and in the case of registration also proof of your address.  If you are unable to provide these then you will need to identify that to the Practice Manager.  Please be understanding with the Patient Services Team when they ask you to confirm your identity – we are trying to protect you and your data.


(Site updated 04/03/2020)

Contact Details

Meadowcroft Surgery

Contact Telephone

01296 425775
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