Welcome to Meadowcroft Surgery
Coronavirus: latest information and advice
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Aim. As a Practice we are committed to providing timely primary care that addresses any immediate need and where possible book an appointment with your usual Doctor or the one who has been dealing with a particular problem to provide continuity of care. We are also committed to:
- Promoting preventative medical care and seek to engage with you to help manage Long Term Conditions in an effective way.
- Helping you access our Surgery by adopting a number online applications to request services and even book appointments - please download these apps to help us help you
Our approach. The Patient Service Team are trained to ask you questions to about your condition in order to identify the most appropriate clinician and appointment for you – which might not be with a doctor. We are committed to trying to provide a continuity of care with the clinician that has seen you for a particular problem as evidence shows this produced better outcomes. However where your need is urgent or cannot wait for an appointment with that clinician we will identify the most appropriate person to meet that need.
Our Team. We are proud that we have a skilled team of clinicians including 10 Doctors, a Doctor Associate, a Pharmacist, a Paramedic, 5 Nurses (including a community nurse), a Midwife and 2 Heathcare Assistants, all trained to provide a varied and focused service to meet the variety of medical needs at the Primary level. This team are able supported by an Administrative and Patient Services Team.
We are going Digital - to help you. To reduce the need to phone or come into the Surgery we now offer online applications to provide access to the following services:
o make urgent and nursing appointments,
o see your results and your notes,
o order repeat prescriptions,
o doctors letters and sick notes
o even have an online consultation
We receive up to 450 calls a day (with 150 calls coming in the first hour of opening) for appointments and requests and are conscious that at times you need to wait on the phone.
Early and Late Access. Recognising that it is difficult for some to get to the Surgery during the daytime we are also offering early access on a Mon - Thur with Doctor and Nursing appointments from 7am, late access on Tue up until 8pm for nursing appointments and some online consultations. Please take the opportunity to download the apps in order to make use of these services - for more information see the Online Services page.
Data Protection. We take the protection of individuals data very seriously. In order to ensure we protect your data we must have agreed written consent if you are content for us to share data or for someone to collect a prescription on your behalf. Please note that we need consent for a parent to collect prescriptions on behalf of any child over the age of 16 or access to their notes/ discuss any consultation outcomes if they are not present. This is not us being difficult but for us to ensure we comply with the strict data protection regulations.
Identification. We must verify who you are when you collect prescriptions, notes, letters or register with the practice. We will ask for a photo identification and in the case of registration also proof of your address. If you are unable to provide these then you will need to identify that to the Practice Manager. Please be understanding with the Patient Services Team when they ask you to confirm your identity – we are trying to protect you and your data.
(Site updated 04/03/2020)