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Digital Transformation

Online Services.

We are developing you access to our surgery using online applications to save you time and minimise the times you need to visit the Surgery.  We also would like to communicate with you using text messages to confirm appointments and call you forward when we need to see you.  To maximise all the benefits of online access we recommend you download the Ask NHS app and the Patient Access app using the links below.  For more information on specific services please select any of the link buttons below.

Acute on the day appointments.

Acute on the day appointments.  You can use Ask NHS app to make an on the day appointment if you need to be urgentoly seen by a Doctor.  This app will ask you a series of questions to determine how best to meet your needs and if appropriate you will be able to make an appointment online which will save you wanting for a call.  If your need is less urgent and particularly for an ongoing condition you should ring the surgery so that we can arrange an appointment with your Doctor or the one who has been seeing you so that we can maintain continuity of care.

Nursing Appointments

You are able to book the following Nursing appointments online using the Patient Access app:

  • Smears.  These appointments should only be booked if you have been invited to do so.
  • Contraception.  These appointments are for consultations about types of contraception and contraception reviews.
  • Bloods.  These appointments must only be booked if you have been requested to do so by a clinician.

Please be aware that if these appointments are inappropriately booked they will be cancelled and you will be asked to rebook.  You will receive a text to confirm the appointment booking.

View and cancel my Appointments

You are able to view all your appointments using Patient Access and you are able to cancel any of these appointments through the app.

Test Results

You can view all test results that have been requested or initiated by this surgery once they have been received by using Patient Access.  This saves you having to come into the surgery.  If the Doctor wishes to discuss this with you they will ask Reception to make an appointment.  If you are concerned and wish to discuss your results then please contact Reception after 1100.

Access to your notes

The Patient Access app gives you access to your notes.  You will have visibility of any Documents, Test Results, problems, immunisation history, allergies and consultations.  You will be given access to these notes from the point of registration with the app.  If you wish to see particular notes or results that are before date you will need to complete the online application form specifying which notes you would like to see.  To comply with data protection legislation and patient safety a Doctor will have to review all notes before access can be granted.

You can also request a printed version of your notes.  This is time consuming and costly for the Practice and therefore we would request this is only requested for a specific need.  We will need to make a charge for any subsequent request.  Please used the online form to request your notes.

Repeat Prescriptions

You may order any repeat prescription using the Patient Access app.  We would also request that you select the Pharmacy you wish to have the prescription sent to using the app.  This save you having to come into the Practice and spares Doctors time printing and signing the prescription.

Online Consultations

We are trialling the use of online consultations through the Q Doctor app.  This should be used for any conditions or concerns that you need to discuss with a Doctor but does not require any physical examination such as ears, mouth, genitalia etc.   you will not see a GP from this practice using this service but they will have access  to your notes and any results will be sent back to your GP for review.  You can make an appointment directly on the app.

Sick notes

We have now introduced an online application if you require to renew a sick note that has been previously issued by this Practice.  Please note you will need to arrange an appointment for the Doctor to see you face to face for any new sick notes.  As sick notes must be signed by a Doctor you will need to arrange to collect them from the Surgery.

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